A return authorization number must be requested from Derusha Supply Inc. before an eligible item may be returned. Derusha Supply will not accept collect shipments on returns, unless pre-authorized. A 20% restocking charge may be applied to all returns. Return of non-stock items will be subject to manufacturer’s restocking fee, which may exceed 20%. Authorization for returns must be requested within 30 days of invoice date. All defective merchandise is subject to Vendor’s inspection. Returned items must be unused, missing no parts and be in a resalable condition to receive full credit. Eligible items returned after the above set time period, or in non-resalable condition, including marked or damaged manufacturer original packaging, will not be credited. No returns will be accepted or credit issued on used products, unless they are proven to be defective. No returns will be authorized on chemicals or adhesives. Customers must pay shipping charges on all returns. Upon receipt and inspection of the product return, Derusha Supply will issue a refund on shipping charges if it is proven that there was a shipping error.
Special order items or products modified to customers’ specifications may not be returned. Special or urgent items requiring special freight charges, requested by the customer, may be charged.
By default, our pricing is based on our main warehouse as shipping point. Some items may be shipped from the manufacturer’s warehouse direct to customer if considered more economical or faster delivery is requested by the customer. Price and availability are subject to change without notice. Derusha Supply Inc. reserves the right to correct pricing errors on any or all print or any electronic media.
Net 30 days with approved credit. A service charge of 1.5 % per month (18% per year) will be added to accounts over 30 days. Special terms or conditions must be approved prior to order processing. Any and all collection fees will be in addition to amounts owed to Derusha Supply Inc. For large equipment or machines, 30% down at order, 60% prior to shipping and 10% at installation is typical. However, these machinery terms may vary depending on manufacturer.
All orders will be shipped as prepayment or using a credit card unless credit has been approved or the order has been prepaid. Returned cheques, exceeding terms or surpassing pre-established credit line would mean automatic suspension of credit privileges until credit is re-established. If you have a payment problem, call us we are always willing to talk.
If next day delivery is required, orders must be received by 3:00 pm Eastern Standard Time (EST). Your order will be shipped prepaid and charged, unless specified otherwise.